https://faq.prozanswers.com/kb 2026-04-05T15:00:28.679Z daily 1 https://faq.prozanswers.com/ja/kb/article/prozanswersとは？ 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/proz-answersでできること 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/proz-answersのデータ構成 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/管理画面の説明 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/proz-answersでできること-copy 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/スタッフの招待 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/スタッフ一覧 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/招待メールからサインアップする 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/チャット優先度の変更 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/承認グループの作成方法 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/その他の設定 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/seo設定 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/公開設定 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/デザインテンプレートを追加 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ナビゲーションメニューを追加する 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/カスタムhtmlを追加する 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/管理画面ipアドレス 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ロゴ画像の設定 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ogp画像の設定 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ホワイトリスト登録が必要な場合の注意点 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/二要素認証を有効にする 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/システム要件とサポートされているブラウザについて 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ログインできない場合 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/チケット機能リリースに伴う一時的な画面表示の減少について 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/401404-エラーが表示された場合 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/バージョンの表示 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/urlの編集 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ノート機能 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/タグ機能 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/検索キーワード機能 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/関連ナレッジ機能 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/タスク機能 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/コメント機能 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ナレッジのエディタ機能（ファイル添付など） 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ナレッジを公開非公開する 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ナレッジを新規作成する 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/シークレットブロック 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/既存ナレッジの編集 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/限定公開ナレッジの作成方法 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ナレッジの新規作成、検索 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ナレッジのダウンロード、アップロード（excel） 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ナレッジ一覧での一括処理機能 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/サイト表示機能 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/「タイトルとurlが異なるナレッジがあります。このまま公開しますか？」と表示された理由と解決方法を知りたい 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ナレッジをサイトで確認、プレビューの表示 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ナレッジの新規作成から公開までの手順 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ナレッジの編集から公開までの手順 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ナレッジのダウンロード、アップロード（google-スプレッドシート） 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/javascriptのサンプル 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/カテゴリ内のナレッジの並び順を変更する 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/カテゴリ／サブカテゴリーの並び順を変更する 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/カテゴリー一覧画面 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/カテゴリの編集 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/カテゴリを作成する 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/カテゴリー内ナレッジ一覧からナレッジ詳細画面に行って編集する 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/カテゴリー一覧から新規ナレッジを作成 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/カテゴリー一覧（画面説明） 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/フィードバック管理 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/フィードバックコメントの削除 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/注目ナレッジの追加と編集 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/周知事項（注目ナレッジ）の既読確認機能 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/レポートの見方 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ダッシュボードと詳細レポートについて（ナレッジ） 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/閲覧数変化レポートについて 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/paのレポート機能について 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ダッシュボードの見方（受信件数） 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ダッシュボードの見方（対応状況） 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ダッシュボードの見方（問い合わせ種別） 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ダッシュボードの見方（パフォーマンス） 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ダッシュボードと詳細レポートについて（受信件数） 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ダッシュボードと詳細レポートについて（対応状況） 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ダッシュボードと詳細レポートについて（お問い合わせ種別） 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ダッシュボードと詳細レポートについて（パフォーマンス） 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/詳細レポートの見方 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/詳細レポートの見方（チケット） 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/チケット一覧のダウンロード 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/スケジュール配信 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/権限の種類 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/権限管理画面 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/用語管理 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/参照テキスト 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/【2023.7】機能追加のご案内 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/【2023.11】proz-answersにチケット管理機能が追加されました。 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/【2024123】スケジュール機能追加のご案内 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/【2024125】仕様変更のご案内 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/【2024510】カスタムhtml／ナビゲーションメニュー／デザインテンプレート機能の追加 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/【20241101】チケットビューの並べ替え機能の追加 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/【2025113】-自動生成ナレッジ（genai-faqジェネレーター）のリリース 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/【2025128】-生成aiチャットボット（genai-エージェント）のリリース 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/【202523】-生成aiフォーム（genal-smart-ai-assist-フォーム）のリリース 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/【202563】ナレッジのダウンロード機能のアップデート 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/【2025610】ウィジェットサイズ変更可能に 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/【202571】-aiエージェント速度改善 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/【2025715】ナレッジに動画の掲載対応 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/【2025722】「サイト名」変更を変更できるようになりました 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/【202586】内部メモがリアルタイム表示されるようになりました 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/【202591】オートリプライ（メール返信文自動作成）機能の追加 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/【2025916】ダイレクトアンサー機能の追加 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/【20251117】多⾔語ai-faqの作成機能 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/【20251230】チャット種別の判別機能 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/チケット一覧画面 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/コールチケットを新規作成 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/チケット一覧の一括処理 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/チケットの検索 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/チケットのフィルター 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/チケットビュー 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/カスタムチケットビューの新規作成、編集、削除 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/チケット詳細（メール） 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/チケット詳細（チャット） 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/チケット詳細（コールログ） 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/チケットの返信（メール） 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/基本項目の編集 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/カスタム項目の編集 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/チケットの割り当て 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/テンプレートを挿入 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/チケットのスヌーズ 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/チケットにマクロを適用 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/内部メモの追加 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/チケットの削除 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/チケットをスパムに設定 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/チケットのステータスとは 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/チケットの返信（チャット） 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/メールチケットを新規作成 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/チケットビューの表示件数について 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/メール添付ファイルの制限について 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/既定のチケットビューについて 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/スタッフステータスについて 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/チケットビューの並べ替え機能 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/テンプレート管理画面 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/フォルダの新規作成編集 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/テンプレートの新規作成 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/テンプレートの編集 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/フォルダ、テンプレートの削除 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/テンプレートの利用方法 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/顧客一覧画面 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/顧客情報の新規作成 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/顧客情報の編集 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/顧客情報の削除 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/顧客詳細画面 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/顧客を選択してチケットを作成 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/顧客の過去チケットを確認する 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/通知設定画面 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ナレッジタグ管理画面 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ナレッジタグの作成 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ナレッジタグの編集 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ナレッジタグの削除 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/ナレッジにタグを登録する方法 2026-04-05T15:00:28.679Z daily 0.8 https://faq.prozanswers.com/ja/kb/article/チケットタグの削除 2026-04-05T15:00:28.679Z daily 0.8 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